TERMS
OF SERVICE
This web site is published and maintained by VRG
HOSPITALITIES PRIVATE LIMITED, a company incorporated and existing in
accordance with the laws of the Republic of India. When you access, browse or
use this Site you accept, without limitation or qualification, the terms and
conditions set forth below. When you access any sub-site (whether belonging to
an 'associate' of VRG HOSPITALITIES PVT LTD or otherwise) through this site,
then such sub-site may have its own terms and conditions of use which is
specific to such sub-site. Sub-sites may contain such additional terms and
conditions of use as may be set out in such sub-site.
These Terms and Conditions of Use and any additional
terms posted on this Site together constitute the entire agreement between VRG
HOSPITALITIES PVT LTD and you with respect to your use of this Site.
Site
and Its Contents
This Site is only for your personal use. You shall not
distribute, exchange, modify, sell or transmit anything you copy from this
Site, including but not limited to any text, images, audio and video, for any
business, commercial or public purpose.
As long as you comply with the terms of these Terms
and Conditions of Use, VRG HOSPITALITIES PVT LTD grants you a non-exclusive,
non-transferable, limited right to enter, view and use this Site. You agree not
to interrupt or attempt to interrupt the operation of this Site in any way.
Access to certain areas of the Site may only be
available to registered members. To become a registered member, you may be
required to answer certain questions. Answers to such questions may be
mandatory and/or optional. You represent and warrant that all information you
supply to us, about yourself, and others, is true and accurate.
Ownership
All materials on this Site, including but not limited
to audio, images, software, text, icons and such like (the
"Content"), are protected by copyright under international
conventions and copyright laws. You cannot use the Content, except as specified
herein. You agree to follow all instructions on this Site limiting the way you
may use the Content.
There are a number of proprietary logos, service marks
and trademarks found on this Site whether owned/used by VRG HOSPITALITIES PVT
LTD or otherwise. By displaying them on this Site, VRG HOSPITALITIES PVT LTD is
not granting you any license to utilize those proprietary logos, service marks,
or trademarks. Any unauthorized use of the Content may violate copyright laws,
trademark laws, the laws of privacy and publicity, and civil and criminal
statutes.
You may download such copy/copies of the Content to be
used only by you for your personal use at home unless the subsite you are
accessing states that you may not. If you download any Content from this Site,
you shall not remove any copyright or trademark notices or other notices that
go with it.
Others'
rights
If this Site contains bulletin boards, chat rooms,
access to mailing lists or other message or communication facilities, you agree
to use the same only to send and receive messages and materials that are proper
and related thereto. By way of example and not as a limitation, you agree that
when using the Site or any facility available herefrom, you shall not do any of
the following:
Defame, abuse, harass, stalk, threaten or otherwise
violate the legal rights (such as rights of privacy and publicity) of others
Publish, post, distribute or disseminate any
defamatory, infringing, obscene, indecent or unlawful material or information
Upload or attach files that contain software or other
material protected by intellectual property laws (or by rights of privacy and
publicity) unless the User owns or controls the rights thereto or has received
all consents therefor as may be required by law
Upload or attach files that contain viruses, corrupted
files or any other similar software or programs that may damage the operation
of another's computer
Delete any author attributions, legal notices or
proprietary designations or labels in any file that is uploaded
Falsify the origin or source of software or other
material contained in a file that is uploaded
Advertise or offer to sell any goods or services, or
conduct or forward surveys, contests or chain letters, or download any file
posted by another user of a Forum that the User knows, or reasonably should
know, cannot be legally distributed in such manner.
User's
Material
You are prohibited from posting or transmitting any
defamatory, libelous, obscene, pornographic, profane, threatening or unlawful
material or any material that could constitute or encourage conduct that would
be considered a criminal offense or give rise to civil liability, or otherwise
violate any law.
VRG HOSPITALITIES PVT LTD assumes no liability or
responsibility arising from the contents of any communications containing any
defamatory, erroneous, inaccurate, libelous, obscene or profane material.
VRG HOSPITALITIES PVT LTD may change, edit, or remove
any user material or conversations that are illegal, indecent, obscene or
offensive, or that violatesVRG HOSPITALITIES PVT LTD policies in any way.
VRG HOSPITALITIES PVT LTD will fully cooperate with
any law enforcement authorities or court order requesting or directing VRG
HOSPITALITIES PVT LTD to disclose the identity of anyone posting such
materials.
VRG
HOSPITALITIES PRIVATE LIMITED - Rights
If you send any communications or materials to the
Site by electronic mail or otherwise, including any comments, data, questions,
suggestions or the like, all such communications are, and will be treated by
VRG HOSPITALITIES PVT LTD, as non-confidential.
You hereby give up any and all claim that any use of
such material violates any of your rights including moral rights, privacy
rights, proprietary or other property rights, publicity rights, rights to
credit for material or ideas, or any other right, including the right to
approve the way VRG HOSPITALITIES PVT LTD uses such material.
Any material submitted to this Site may be adapted,
broadcast, changed, copied, disclosed, licensed, performed, posted, published,
sold, transmitted or used by VRG HOSPITALITIES PVT LTD anywhere in the world,
in any medium, forever.
Transmitted
Material
Internet transmissions are never completely private or
secure. You understand that any message or information you send to this Site
may be read or intercepted by others unless there is a special notice that a
particular message (for example, credit card information) is encrypted (send in
code). Sending a message to VRG HOSPITALITIES PVT LTD thru its online portal
Trip India Travel does not cause VRG HOSPITALITIES PVT LTD to have any special
responsibility to you.
The copyright in the contents of this website belong
to VRG HOSPITALITIES PVT LTD. Accordingly VRG HOSPITALITIES PVT LTD reserves
all rights. Copying of part or all the contents of this website without
permission of VRG HOSPITALITIES PVT LTD is prohibited except to the extent that
such copying/printing is necessary for the purposes of availing of the paid
services provided.
Contests
and interactions
This Site may contain contests that require you to
send in material or information about yourself or offer prizes. Each contest
has its own rules, which you must read and agree to before you participate.
Disclaimer
The material in this Site could include technical
inaccuracies or typographical errors. VRG HOSPITALITIES PVT LTD may make
changes or improvements at any time.
The materials on this site are provided on an 'As Is'
basis, without warranties of any kind either expressed or implied to the
fullest extent permissible pursuant to applicable law, VRG HOSPITALITIES PVT
LTD disclaims all warranties of merchantibility and fitness for a particular
purpose.
VRG HOSPITALITIES PVT LTD does not warrant that the functions contained
in this site will be uninterrupted or error free, that defects will be
corrected, or that this site or the servers that make it available are free of
viruses or other harmful components, but shall endeavour to ensure your fullest
satisfaction.
VRG HOSPITALITIES PVT LTDdoes not warrant or make any
representations regarding the use of or the result of the use of the material
on the site in terms of their correctness, accuracy, reliability, or otherwise,
insofar as such material is derived from other service providers such as
airlines, hotel owners and tour operators.
You acknowledge that this Website is provided only on
the basis set out in these terms and conditions. Your uninterrupted access or
use of this Website on this basis may be prevented by certain factors outside
our reasonable control including, without limitation, the unavailability,
inoperability or interruption of the Internet or other telecommunications
services or as a result of any maintenance or other service work carried out on
this Website.
VRG HOSPITALITIES PVT LTD does not accept any
responsibility and will not be liable for any loss or damage whatsoever arising
out of or in connection with any ability/inability to access or use the Site.
You also acknowledge that through this Site, VRG HOSPITALITIES
PVT LTD merely provides intermediary services in order to facilitate the
highest quality services to you. VRG HOSPITALITIES PVT LTD is not the last-mile
service provider to you and therefore, VRG HOSPITALITIES PVT LTD shall not be
or deemed to be responsible for any lack or deficiency of services provided by
any person (airline, travel/tour operator, hotel, facility or similar agency)
you shall engage or hire or appoint pursuant to or resulting from, the material
available in this Site.
VRG HOSPITALITIES PVT LTD will not be liable to you or
to any other person for any direct, indirect, incidental, punitive or
consequential loss, damage, cost or expense of any kind whatsoever and
howsoever caused from out of your usage of this Site.
Notwithstanding anything else to the contrary
contained elsewhere herein or otherwise at law, VRG HOSPITALITIES PVT LTD's
liability (whether by way of indemnification to you or otherwise) shall be
restricted to a maximum of INR 500 (Indian Rupees Five Hundred only).
Availability
The products and services displayed on the Site may
not be available for purchase in your particular country or locality. The
reference to such products and services on the Site does not imply or warrant
that these products or services will be available at any time in your
particular geographical location. You should check with your local VRG
HOSPITALITIES PVT LTD authorized representative for the availability of
specific products and services in your area.
Terms
and Conditions of Use
VRG HOSPITALITIES PVT LTD may add to, change or remove
any part of these Terms and Conditions of Use at any time, without notice. Any
changes to these Terms and Conditions of Use or any terms posted on this Site
apply as soon as they are posted. By continuing to use this Site after any
changes are posted, you are indicating your acceptance of those changes.
VRG HOSPITALITIES PVT LTD may add, change,
discontinue, remove or suspend any other Content posted on this Site, including
features and specifications of products described or depicted on the Site,
temporarily or permanently, at any time, without notice and without liability.
VRG HOSPITALITIES PVT LTD reserves the right to
undertake all necessary steps to ensure that the security, safety and integrity
of VRG HOSPITALITIES PVT LTD's systems as well as its clients' interests are
and remain, well-protected.
Towards this end, VRG HOSPITALITIES PVT LTD may take
various steps to verify and confirm the authenticity, enforceability and
validity of orders placed by you.
If VRG HOSPITALITIES PVT LTD, in its sole and
exclusive discretion, concludes that the said orders are not or do not
reasonably appear to be, authentic, enforceable or valid, then VRG
HOSPITALITIES PVT LTD may cancel the said orders at any time up to 5 hours
before the scheduled time of departure of the relevant flight or 5 hours before
the expected date of visit to any property booked through its site Trip India
Travel.
General
Provisions
You may travel to certain destinations which involve
greater risks than others, entirely at your risk as to cost and consequences.
VRG HOSPITALITIES PVT LTD requests you to consult your local
authorities and evaluate travel prohibitions, warning, announcements, and
advisories issued by them before booking travel to certain international
destinations.
By offering for sale travel to particular
international destinations, VRG HOSPITALITIES PVT LTD does not represent or
warrant that travel to such point is advisable or without risk. VRG
HOSPITALITIES PVT LTD does not accept liability for damages, losses, or delays
that may result from improper documents for entry, exit, length of stay, or
from travel to such destinations.
VRG HOSPITALITIES PVT LTD reserves its exclusive right
in its sole discretion to alter, limit or discontinue the Site or any material
posted herein, in any respect. VRG HOSPITALITIES PVT LTD shall have no
obligation to take the needs of any User into consideration in connection
therewith.
VRG HOSPITALITIES PVT LTD reserves its right to deny
in its sole discretion any user access to this Site or any portion hereof
without notice.
No waiver by VRG HOSPITALITIES PVT LTD of any
provision of these Terms and Conditions shall be binding except as set forth in
writing and signed by its duly authorized representative.
If any dispute arises between you and VRG
HOSPITALITIES PVT LTD during your use of the Site or thereafter, in connection
with and arising from your use or attempt to use this Site, the dispute shall
be referred to arbitration. The place of arbitration shall be Delhi. The
arbitration proceedings shall be in the English language.
The said arbitration proceedings shall be governed and
construed in accordance with the Arbitration and Conciliation Act, 1996 and
modifications thereof as in force at the relevant time.
ONLINE
TERMS AND CONDITIONS
The following general terms and conditions apply,
however regional circumstances and regulations, contractual obligations to
suppliers, and matters relating to location, product type and supply logistics
may cause these to be varied slightly for specific products, or specific
destinations. These amendments and alterations are shown in the Terms And
Conditions sections of each web site, and should be read in conjunction with
the Terms And Conditions shown below.
Travel arrangements and prices detailed on our web
sites are provided and coordinated by VRG HOSPITALITIES PVT LTD.
VRG HOSPITALITIES PVT LTD has taken due care and
responsibility to verify and check all information on our web sites as at the
time of compilation, however, as this information is supplied by the relevant
airlines, it accepts no responsibility for any inaccuracy or misdescription
contained in the publications.
Sales of services as contained in our publications are
made by VRG HOSPITALITIES PVT LTD only as agent for the person, business or
company providing the services. The standards of air booking and other services
chosen are based on various factors, which are generally accepted as indicative
of a certain class.
VRG HOSPITALITIES PVT LTD does not accept
responsibility for any change in prices or variation of services as shown, and
all services and prices are subject to change without notice.
VRG HOSPITALITIES PVT LTD does not accept any
liability of whatever nature for the acts, omissions or default, whether
negligent or otherwise, of those service providers in connections with your
convention pursuant to a contract between them and yourselves and over whom we
have no direct control. We do not accept liability in contract or in tort
(actionable wrong) for any injury, damage, loss, delay, additional expenses or
inconvenience caused directly or indirectly by force majeure or other events
which are beyond our control, or which are not preventable by reasonable
diligence on our part including, but not limited to war, civil disturbance,
fire, floods, unusually severe weather, acts of God, acts of Government or of
any other authorities, accidents to or failure of machinery or equipment or
industrial action.
It is essential that you check with us, or your travel
agent, for any changes or variations to the information shown on our web sites.
This will allow us to advise you, or your agent, of any such changes that we
are aware of either before you book your holiday, or prior to your departure.
Terms
and Conditions of Booking
Rates and Price Variations: We reserve the right to
vary prices and rates in the event of changes in exchange rates or price rises
made by wholesalers or other suppliers. If the cost of any service increases
due to exchange rate fluctuations, price increases, tax changes or any other
reason, you are required to pay the increase when notified by us or you may
cancel the booking which may result in cancellation fees. We are not liable in
any way if any increase occurs. Rates quoted are appropriate to the particular
product at the time of quoting and these rates may change prior to the travel
date. All prices are subject to availability and can be withdrawn or varied
without notice.
Final Payment: Final payment must be paid immediately
when requested prior to travel date. No vouchers will be issued until final
payment is received in our office. Final payment conditions for certain air,
Car, Hotel and tour products may vary, these are shown on the individual pages.
We will advise you in writing of these conditions at the time of booking.
Please note the final payment may vary from the original booking price or quote
if the product is subject to exchange rate fluctuations or price rises by
wholesalers or other suppliers.
Card Fees: Please note that a card fee will be applied
automatically to credit card payment amounts:
This fee covers a range of costs associated with
processing bookings paid for by credit card including the merchant fees of the
various credit card companies, payment processing costs, administration costs,
the cost of maintaining IT systems used for payment security to minimise credit
card fraud, credit card chargebacks and associated fees.
Payments made by cheque or direct deposit do not
attract any fees.
ADM
POLICY:
Any ADM arising due to the below mentioned reasons
will have to be borne by the Travel Partner
GDS
Misuse
Fictitious Names or Fake Name Like Test Names / Wrong
Names
Duplicate
Bookings
Churning for same segment / Flight / Date
Hold Bookings must be released or issued before Time
Limit to avoid Agent Debit Memo (ADM)
In Case the Booking is aborted at the time of Hold or
Booking - Please don't issue tickets multiple times, Please contact our call
centre for further action - ADM's will be borne by the agent if not guided by
this policy
Payment Processing Terms & Conditions: By
providing your credit card details and accepting our Terms & Conditions,
you authorise VRG HOSPITALITIES PVT LTD to arrange for funds to be debited from
your nominated credit card, in accordance with the terms & conditions of
the Direct Debit Request Service Agreement as amended from time to time.
Your bank or credit card provider may apply currency
conversion fees. Credit Cards are required to secure bookings if you are
travelling within 14 days.
Standard
Cancellation Policy:
Cancellation with in 12 Hours of Scheduled Departure
Time must be cancelled with the Airline directly, VRG HOSPITALITIES PVT LTD
will not be liable in any way if the passenger is No Show.
All Bookings cancelled may attract charges levied by airlines.
Cancellations must be in the form of Amendment on the
portal.
Flight
Cancellation Policy:
Flights booked on this website are governed by the
terms and conditions of the airfare you purchased and are determined by the
Airline.
In most cases, airfares are fully non-refundable and
non-transferable.
Airline charges or part or full cancellation fees may
apply to your particular airfare.
A Travel Consultant will help you wherever possible
within these terms and conditions.
Special Cancellation Conditions: Certain air, car,
hotel and tour products will apply additional cancellation charges. These
cancellation conditions and costs are located under the pricing on the
individual pages and will be clearly advised to you in writing at time of
booking.
Amendment Fees: Any amendments made to confirmed
bookings will incur a fee; The fees are charged per amendment. This is in addition to any fees that may be
levied by the supplier or airline.
Credit Card Chargeback Fees: Any fees charged to VRG
HOSPITALITIES PVT LTD by our credit card payment provider arising from a
chargeback or a disputed charge on the cardholder's credit card will be charged
to the cardholder. This fee is non-refundable.
Change Of Itinerary After booking Has Commenced: Any
alteration or cancellation of services after your booking has commenced can
incur penalties. There is no refund for unused services.
Refunds: All refund requests must be in writing, and
made direct to us or through the Agent from whom the travel arrangements were
purchased. Claims must be made prior to
departure time. Refunds will not be made
for bookings cancelled due to inclement weather or illness. These must be
claimed through your travel Insurance. No refunds will be made for services once
travel arrangements have commenced. No
guarantee is provided or warranted that any refund will be available. if
payment done twice for one transaction, the one transaction amount will be
refunded as Deposit in VRG HOSPITALITIES PVT LTD Account within 07 to 10
working days
Reporting of Incidents: Any abnormal incidents
including injuries, service problems, cancellation of a service or
dissatisfaction must be reported to VRG HOSPITALITIES PVT LTD during the event
to allow us an opportunity to rectify the situation or provide assistance.
General
Validity of Rates: Prices are valid for the dates
indicated.
Currency: All rates are quoted in Indian Rupees, or as
otherwise indicated.
Eticket: Eticket details will be email to the address
you gave us when you made your reservation within 5 minutes also you get the E-ticket
copy through Print E-ticket tab on top right corner.
Accommodation: Accommodation is as specified in the
accommodation section of our web sites. All costs are shown in Indian Rupees,
unless otherwise stated. We reserve the right to offer alternative
accommodation of a similar standard in the case the accommodation operator
overbooks their property or for any reason beyond our control. All rates are
subject to change without notice. Not all properties provide instant
availability and in these cases VRG HOSPITALITIES PVT LTD checks availability
once we receive the booking request.
Flights: Airfares show instant availability and fares
at the time of quoting however we will not proceed with booking flights until
your accommodation is confirmed. This is
to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability
changes.
Check In / Check Out Times: These vary according to
operator. Generally your accommodation check in is 2pm and check out 10am.
Please note that most properties will require a credit card authorisation on
check-in and may need to see photo identification. In the instance that you don't have a credit
card usually a cash bond will be required.
Single Supplement Costs: If not shown in your selected
accommodation cost, this is available on application.
Accommodation Ratings: Are based on our own
inspections and some in conjunction with our hotel supplier. Our ratings are
for guidance only and are not to be construed as AAA endorsement.
Group And Incentive Travel: As group and conference
rates are specially contracted rates specific for that particular group, they
have different terms and conditions to standard holidays. If you are booking a
group or incentive, please ensure that these conditions are explained to you.
All maps, photographs, illustrations and computer
based graphics are included for general purposes only and are not always
indicative of the subject matter. Hotel room photographs (graphics) may not be
specific to the actual room occupied. Maps are not to scale.
Quotations: All quotations are subject to availability
of services quoted and are not guaranteed until the booking is confirmed and
deposit received. Quotes are valid for
48 hours from issue date.